Business terms
Clear terms before work starts.
These terms apply to business customers. Your written proposal or service schedule confirms the exact scope, price and dates for each engagement.
Agreement and scope
A contract starts when PixelarIQ accepts your written approval of the proposal or service schedule and receives any required deposit or first payment. The agreed document records pages, functionality, content responsibilities, exclusions, price and target dates. Work outside it requires written change approval.
One-off projects
A 50% deposit books the project and the remaining 50% is due after final approval and before launch or source handover. Invoices are due within seven days unless the proposal says otherwise. Third-party costs are paid in advance. PixelarIQ may pause work or launch while an amount is overdue.
Feedback and changes
Included revision rounds cover reasonable changes to the agreed work, not a new brief. Feedback should be consolidated and supplied by the named decision-maker. A requested scope change is assessed for price and timing; it begins only after both sides approve it in writing.
Cancellation
If you cancel a one-off project, you pay for work completed, reserved time that cannot reasonably be reallocated and non-cancellable third-party costs, less payments already made. Any balance is refunded. PixelarIQ may end the agreement for material breach after a reasonable opportunity to put it right, or immediately for unlawful, abusive or unsafe use.
Managed Website
The Managed Website is £80 per month in advance for a minimum 24 months. Early cancellation requires the unpaid balance of the website build element only: £450 less £18.75 for each completed paid month, plus overdue fees and committed third-party costs. After month 24 it continues monthly and either side may end it on 30 days’ written notice.
Ownership and handover
You retain ownership of your domain, approved customer-supplied content, brand assets and customer data. PixelarIQ retains its pre-existing methods, reusable components, templates and general know-how. Once all amounts are paid, you receive a continuing licence to the reusable parts within your site and ownership of agreed bespoke, site-specific deliverables. Managed Website customers receive an export of the agreed source and practical migration information after the minimum term, or after paying the early build balance. Third-party licences remain subject to their own terms.
Support and response
Support plans are billed monthly in advance and continue until ended on 30 days’ written notice. Standard enquiries are normally acknowledged within two business days; priority-plan enquiries within one business day. These are response targets, not guaranteed resolution times. Out-of-hours emergencies, redesigns, new pages and new functionality are separately quoted.
Offboarding
On termination and payment of outstanding amounts, PixelarIQ supplies the agreed source/export, current content and reasonable account-transfer information within 30 days. The customer takes responsibility for replacement hosting, ongoing subscriptions and credentials. Additional migration work is quoted separately. Customer personal data is returned or deleted in line with the privacy notice and legal retention duties.
Responsibilities, warranties and liability
You confirm that supplied content is accurate, lawful and licensed, provide decisions and access on time, and approve the site before launch. PixelarIQ will provide the service with reasonable care and skill but cannot guarantee search rankings, sales, uninterrupted third-party services or results outside its control. Neither side excludes liability that cannot lawfully be excluded. Subject to that, PixelarIQ’s total liability is limited to fees paid for the affected service in the preceding 12 months, and neither side is liable for indirect or consequential loss.
General
Confidential information must be protected and used only for the engagement. Neither side is responsible for delay caused by events reasonably outside its control. If one term is unenforceable, the remainder continues. No third party may enforce the agreement. English law applies and the courts of England and Wales have jurisdiction. Any written proposal or service schedule takes priority where it expressly varies these terms.
Version 1.0 · 9 August 2026. These terms are for business customers and do not remove rights that cannot lawfully be excluded.